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- Singaporeans hate Chatbots!
Singaporeans hate Chatbots!
WhatsApp is not the most preferred channel either
Anand Srinivasan
June 02, 2025
Follow your heart and intuition. They somehow already know what you truly want to become. - Steve Jobs
Today’s Top Stories:
Singaporeans stick with traditional channels for brand access
Singapore flags context-based GenAI risks in global pilot
$800 lost in 2024 to scams and frauds in Singapore
Grab makes move to enter motor insurance market in Singapore
Singaporeans stick with traditional channels for brand access
They prefer email and phone calls when connecting with brands.
WhatsApp ranks next in popularity, followed by live chat on websites, in-app messaging, and social media chat.
Chatbots, however, are the least preferred channel for communication.
Singapore flags context-based GenAI risks in global pilot
Generative AI (GenAI) risks, such as hallucinations, content safety, and data leakage, are highly context-dependent
Recommended to include subject matter experts throughout the AI system development and deployment process
IMDA introduces Testing Starter Kit for step by step guidance for businesses.
Click here to access Testing Starter Kit
$800 lost in 2024 to scams and frauds in Singapore
50,000 cases causing $800 million loss in 2024
13,000 cases and $242 million lost so far in 2025
67% victims may have not reported the crime making real numbers higher
In 80% of cases, victims willingly transfer money to criminals
Grab makes move to enter motor insurance market in Singapore
Received General Insurance Licence in December 2024
GrabInsure joined the General Insurance Association (GIA) in May
On track to launch its own motor insurance products
Made first foray in consumer insurance in tie-up with Chubb in 2020
Chart of the day
Source: Sleekflow
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